I want to thank you and The Westin Boston Waterfront for hosting our DCMA Holiday Party and for providing the excellent weekend get-away raffle prize. Our employees had a phenomenal time at "Sauciety" and I can say with certainty that even though the Westin team surpassed our expectations last year...this year's event was even greater.
Jim Collins, the author of Built to Last, has written a book entitled Good to Great. Collins found that when leaders took over organizations, rather than begin by setting a new vision and strategy, leaders who took their companies to greatness first got the right people on the bus, the wrong people off the bus and the right people in the right seats - and then they figured out where to drive it. The old adage "people are your most important asset" isn't exactly true. The right people are.
We, at DCMA, are certainly happy your associates know the difference between customer service and quality service, and they know what it takes to produce greatness. Please pass along our sincere thanks.
David S. Horton
Boston Planning Team Supervisor
Defense Contract Management Agency
“Thank you to The Westin Waterfront Team for responding quickly, thoughtfully, professionally, and caringly to assist ladies in distress (not to mention a Governor and his staff).
"Wow, what a fantastic time we had in Boston! Let me start by saying our room was perfect and you are right, the skyline is unmatched in my experience! The front office team was very polite and professional and the concierge was amazing."
"I was treated with the utmost professionalism upon my arrival. The staff was courteous, accommodating and quite a pleasure to deal with. I had a fantastic view of the skyline from my room on the 14th floor. The bellmen were over the top professional. They shared some things about the hotel with me. When I asked they enjoyed working at the Westin they stated, “since the day they were hired.” They realized without my prompting that I was planning for a special person to arrive by the flowers I bought for her. One of the bellmen left and returned with a chilled bottle of wine and said he hoped the night was perfect. The staff made me feel as if I were the only person in the hotel."